Privacy Policy

Your trust matters to us. This Privacy Policy explains what information we collect when you visit jirdathnatural.com or place an order, how we use it, and the choices you have.

1. Who we are

Jirdath Natural is a brand of Jidath Enterprise, 22nd Mile, Dimapur Road, Manja, Karbi Anglong, Assam 782461, India. For any privacy question, write to info@jirdathnatural.com or call 9387748001.

2. Information we collect

We collect the details you give us, such as your name, phone or WhatsApp number, email address, delivery and billing address, order details, account login details and any message you send us. We also collect basic technical data such as your device, browser, pages visited and approximate location, through cookies and analytics tools.

3. Payments

Payments are handled by Razorpay. Your card, UPI and wallet details are entered on Razorpay's secure systems, and we do not see or store them. We only receive confirmation of the payment status and a payment reference.

4. How we use your information

We use your information to process and deliver your orders, send order updates, give customer support, manage your account, improve our website and products, prevent fraud and meet legal and tax requirements. We may send offers or news only where you have agreed, and you can opt out at any time.

5. Sharing your information

We do not sell your personal information. We share it only with trusted partners who help us run the business, such as courier and delivery services, Razorpay, our website hosting and analytics providers, and where required by law or by a government authority. These partners may use your data only to provide their service to us.

6. Cookies

Our website uses cookies to keep your cart and login working, to remember your preferences and to understand how the site is used. You can control or delete cookies in your browser settings. Some features, such as the cart, may not work properly if cookies are turned off.

7. How long we keep data

We keep your information only for as long as needed to serve you and to meet legal, accounting and tax duties. After that, we delete it or make it anonymous.

8. Security

We use reasonable technical and organisational steps to protect your information. No website or online service can be completely secure, so we cannot promise absolute security, but we take care to keep your data safe.

9. Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete your personal data, or withdraw your consent. Please contact us using the details below and we will respond within a reasonable time. Our website is not meant for children, and we do not knowingly collect data from them.

10. Changes and contact

We may update this policy from time to time, and the latest version will always be on this page. External sites we link to have their own privacy practices, which we do not control. For any question about this policy, please contact us.